FAQ

You will receive a text message the evening prior to your arrival day with the access code to the lockbox located outside of the condo. Inside the lock box are 2 keys fobs and one key, the key fobs will access the elevators and open the door to the condo. The key is for usage of the slider window located in the condo. Upon check out, please return the key fobs to the lock box.

One of the convenient amenities we offer is valet parking for $32 per night, with full in-and-out access throughout your stay.
If you prefer, you also have the option to self-park in the city. If you plan to rideshare into town, please let us know after booking and we will remove the parking charge from your reservation. Please note that self-parking in Asheville is first-come, first-served. The closest parking garage is located directly across the street at 16 Broadway Avenue, attached to the AC Hotel.

EV Charging
For liability reasons, valet is unable to assist with any aspect of vehicle charging, including attaching, paying for, or detaching charging equipment.
If you need to charge your vehicle upon arrival, you may temporarily unload your belongings on the valet deck and then proceed to a nearby charging station. Once your vehicle is fully charged, you are welcome to return to the Arras building, where valet will park your car.

Nearby EV Charging Stations (Downtown Asheville):

• 16 Broadway St.
• 2–24 Rankin Street
• 43 Wall Street
• 55 S. Market Street
  
  *If you have any questions ahead of your stay, feel free to reach out, we’re happy to help.

>14 Days: Cancellations that are made more than fourteen (14) days prior to the check-in date are eligible for a full refund.
14-7 Days: Cancellations that are made between fourteen (14) and seven (7) days ahead of the check-in date, are eligible for a fifty (50) percent refund.
<7 Days: Cancellations that are made seven (7) days prior to the check-in date will forfeit payment – excluding taxes, parking, and cleaning fee.
*Early departure does not warrant a refund of stay

If you have any additional questions regarding our cancellation policy, please call us at 828-210-8151.

Yes! The fitness center is located on the third floor and features a host of state-of-the-art equipment to get your blood pumping. For more information, please visit our amenity page.

We’re glad you asked! We offer a wide variety of amenities to make our guests feel at home. Visit our amenities page to learn more about what we offer.

Any time of year of course! If you are planning your visit for a specific time of year, please check out our weather page under the Neighborhood tab to see our recommended packing list for your time in the mountains.

There is certainly no shortage of fun things to do in Asheville! You can indulge in award-winning restaurants with cuisines from all over the world, hike the Blue Ridge Mountains and find your therapy in nature, or you can shop with all your hearts desire at the many shops downtown featuring local artisans. Check out all that Asheville has to offer under by viewing the Activities & Attraction page under the Neighborhood tab.

As Asheville locals, we most definitely do! Take a look at our blog page under the Neighborhood tab or follow this link here.

Just a short drive away off Merrimon Avenue is a Whole Foods (0.6 miles away), Trader Joe’s (0.6 miles away) and Harris Teeter (0.7 miles away). Additionally, Sparky’s Bardega (0.1 miles away) and the French Broad Food Co-Op (0.3 miles away) are walkable from the Arras building, offering a host of healthy, organic food items.

Yes, for any additional questions or specifications we ask that you email [email protected] or call us at 828-210-8151.